From Financial Consumer Agency of Canada


You have questions about The City or you are experiencing technical difficulties with the site? Check out our Frequently Asked Questions. If these FAQs cannot answer your questions or help resolve your technical difficulties, please contact us. We suggest that you observe the following instructions when contacting us:
  1. Provide your full name and specify if you are a student or a teacher;
  2. Provide a detailed description of the issue you are experiencing (including the wording of any error messages you may have received);
  3. Indicate the name and page of the module in which the problem occurs;
  4. Indicate the e-mail address you used to register to The City, and please provide a phone number where you can be reached. We may need to contact you to obtain additional information in order to resolve technical issues.

You can email us directly at or use the electronic form below.

Please Note: A teacher may be permitted to contact FCAC on behalf of one of his student to resolve technical issues. When doing so, the teacher’s identity will be verified by FCAC and only the student name will be required. If you are using the electronic form below, please enter your contact information and indicate the name of your student in the detailed description box below.

I’m having technical difficulties with The City, please contact me:
If you have any other type of questions, you can also call our Consumer Contact Centre at 1-866-461-3222 or write to:
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