Government of Canada Privacy Statement

The Government of Canada and the Financial Consumer Agency of Canada are committed to respecting the personal privacy of individuals who visit our Web sites. This page summarizes the privacy policy and practices of the Financial Consumer Agency of Canada Web site.

The Financial Consumer Agency of Canada does not automatically gather any personal information from you, such as your name, telephone number, e-mail or street address during your visit to its Web site. This information is obtained only if you supply it voluntarily, usually through contacting us via e-mail.

All personal information you provide is protected under the federal Privacy Act. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to that information.

Visitor information is not disclosed to anyone except to Financial Consumer Agency of Canada personnel who need the information to respond to a request. The information you give us will be shared with another government department only if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose the information to anyone outside federal government staff who need to provide you with a response, unless you are informed of the specific reason and agree.

The Agency's Web site administrators are keeping data on user-activity trends in order to develop a site that better meets your needs.

The Financial Consumer Agency of Canada employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our Web site, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

If you have questions or comments regarding this policy, or the administration of the Privacy Act at the Financial Consumer Agency of Canada, contact us via our Web site or telephone 1-866-461-3222. If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or via the Internet at: www.privcom.gc.ca

Copyright / Permission to Reproduce

Materials on this Web site were produced and/or compiled by the Financial Consumer Agency of Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada. Materials on this site are covered by the provisions of the Copyright Act, and by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-Commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use. It may be reproduced, in part or in whole and by any means, without charge or further permission from the Financial Consumer Agency of Canada. We ask only that:

  • users exercise due diligence in ensuring the accuracy of the materials reproduced;
  • the Financial Consumer Agency of Canada be identified as the source; and
  • the reproduction not be represented as an official version of the materials reproduced, nor as having been made in affiliation with the Financial Consumer Agency of Canada, or with its endorsement.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permissions-granting process, PWGSC helps ensure that individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. For permission to reproduce materials on this site for commercial purposes, please contact:

Public Works and Government Services Canada
Publishing and Depository Services
350 Albert, 4th Floor
Ottawa, Ontario
Canada  K1A 0S5
E-mail: copyright.droitdauteur@pwgsc.gc.ca

Or visit the following Web page:

"Applying for Copyright Clearance on Government of Canada Works"

Third-Party Materials

Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply, and it may be necessary to seek permission from the rights holder prior to reproducing the material. To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9
Telephone: 1-866-461-3222
Contact us via our Web site.

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the “Canada” wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

information@fip-pcim.gc.ca
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada  K1A 0R5

Hyperlinking Notice

Links to Web sites not under the control of the Government of Canada are provided solely for the convenience of visitors. The government is not responsible for the accuracy, currency or the reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Visitors should also be aware that information offered by non-Government of Canada sites to which the Financial Consumer Agency of Canada links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question and visitors should research the privacy policies of the sites before providing personal information.

Official Languages Notice

The Financial Consumer Agency of Canada respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring all information and services on this site is available in both English and French (or in one language only if a unilingual office). However, visitors should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.

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